GENERAL TERMS AND CONDITIONS FOR ONLINE TICKET PURCHASES VIA THE ŠKOCJAN CAVES REGIONAL PARK PUBLIC AGENCY OF SLOVENIA
I. GENERAL INFORMATION
These General Conditions for Online Ticket Purchases via the Škocjan Caves Regional Park Public Agency of Slovenia (hereinafter: General Terms and Conditions) govern the rights and obligations between the Customer and Vendor in the conclusion of contracts governing online ticket sales.
The Customer is bound by the general terms and conditions valid at the time of purchase. The District Court of Koper is competent to resolve any disputes.
“Ticket Vendor” refers to the Škocjan Caves Park Public Agency of Slovenia.
“Customer” refers to any legal or natural person purchasing a ticket via the Škocjan Caves Park website.
Contractual relationship: The purchase of tickets represents the starting point of a contractual relationship between the Customer and Vendor.
Technology Support Provider within the tickets issuing process is Editor d.o.o.
(Basic Information on the Škocjan Caves Park Public Agency of Slovenia)
Škocjan Caves Park Public Agency of Slovenia
Registered office: Škocjan 2, SI-6215 Divača, Slovenia
EU Tax Code: SI11690151
Registration Number: 1121715000
The Škocjan Caves Park Public Agency of Slovenia is entered in the Court Register at the District Court of Koper under Company Registration Number 10526000.
II. ONLINE TICKET SALES POINT TO VISIT THE CAVES
“Sales Point” refers to:
(Means of Payment)
The Škocjan Caves Park Public Agency web page allows for the following means of payment:
- credit cards (MasterCard, Visa, Maestro).
(Booking a Ticket)
Booking a ticket without purchasing is not an option.
Škocjan Cave tour tickets are only valid on the day and time indicated on the ticket.
The Customer submits his/her complaint in writing either via email@example.com or by registered letter to the address: Javni zavod Park Škocjanske jame, Slovenija, Škocjan 3, SI-6215 Divača. In this complaint, the Customer shall provide his/her contact details (name and surname, address, phone number or e-mail address) and the exact description of the incident/complaint.
The Vendor undertakes to treat all complaints seriously and try to find an appropriate way to satisfy everyone involved. The complaint shall be dealt with by the Vendor within the appeal period of eight (8) days from the receipt of a written complaint issued by the Customer. Within this period, the Vendor is obliged to provide the Customer with a written or oral response to the complaint submitted.
(Tickets Return and Refund)
Pursuant to Article 43 (12c) of the Consumer Protection Act, the Customer has no right to withdraw from the contract for leisure services in which the provider undertakes to fulfil its obligation on a specific date or within a specified period.
Tickets purchased through the Vendor’s online portal or its authorised points of sale cannot be returned and a refunded.
Upon the occurrence of unforeseen circumstances, the Vendor shall notify the Customer of the possibility of refunding money no later than eight (8) days.
With a refund, the tickets become invalid.
In the event of lost or stolen tickets, the Customer is not entitled to reimbursement of costs, substitutions or alternate tickets.
III. ONLINE SALES
(General About Online Sales)
The Customer is bound by the General Terms and Conditions that are valid at the time of purchase (delivery of an online order). At the time of the award of the order, the Customer acknowledges each time on the General Terms and confirms its familiarity with the award of the contract. The General Terms and Conditions in printed form and with the date of the change marked are also available at the Vendor’s address. The Vendor reserves the right to change the General Terms and Conditions, in the mutual relationship, the General Terms and Conditions applicable at the time of purchase.
The Vendor shall only use the acquired data for the purposes specified in Article 20 of the General Conditions.
Purchasing Instructions: For online shopping, the Customer shall provide the following information: his/her name, surname, country and e-mail address.
If the Customer is a legal person or sole proprietor and needs the original invoice, the following information shall also be entered: sole proprietor, tax and registration number and transaction account number.
Information support for the faultless operation of the Vendor’s online store and sales points is provided by Editor d.o.o. (https://www.editor.si/).
Sensitive data is transmitted via a secure SSL connection making sure that online shopping remains secure and carefree.
Payments by means of credit cards are conducted by the Intesa Sanpaolo Bank.
The purchase/voucher certificates are saved in a PDF file.
(Accessibility of Information Prior to the Conclusion of the Contract)
The Vendor undertakes to provide the Customer with the following information before being bound by the contract or offer:
- main features of the services;
- company, registered office and company phone number;
- the final price of the service, including taxes;
- payment terms;
- general terms and conditions published on the Vendor's website (the Vendor does not allow the purchase until the Customer confirms the acquaintance with the General Terms and Conditions).
(Payment by Credit Card)
When using a credit card, the Customer shall enter the basic information shown on the card (card number, validity and CVC code). The CVC code stands for the final 3- or 4-digit number shown in the signature input field on the card’s rear side.
WARNING: When using a credit card, payment is done via the bank website. All payment terms and security protocols are determined and performed by the respective bank. The means of payment are determined and indicated during the purchasing process.
(Redemption of Online Voucher for Tickets)
Upon the purchase of the ticket on the Vendor's portal, the Customer receives a purchase certificate (voucher) which shall be exchanged for tickets. The Customer can only exchange the voucher for the ticket at the cash desk at Reception.
It is forbidden to abuse, copy or alter a ticket. It is forbidden to copy or resale a voucher. A single ticket is valid at the first entry, meaning, the first ticket accepted based on its identification is valid. Any following tickets showing the same identification are invalid automatically. By using the authorised ticket, the Customer accepts the Vendor’s General Terms and Conditions.
(Errors During Purchase)
Upon a successfully completed, purchase the user receives a purchase notification by e-mail. When due to any purchase-related errors (crash of session, power failure) no purchase notification is received by the Customer, but the payment transaction has still been completed, the Customer should contact firstname.lastname@example.org.
The appeal procedure is defined by Article 9 of the General Terms and Conditions for the Purchase of Tickets and Goods, and is also applicable mutatis mutandis to online sales.
(Online Ticket Purchase is irrevocable)
Before clicking “Payment”, the Customer is obliged to check all purchase information (i.e. date and time of visit, ticket price) carefully. In the last window prior to checkout, it is still possible to change any of the purchase items by returning to the previous step. When purchasing online, the purchase of tickets occurs immediately upon clicking on Payment. Thereupon, any changes or withdrawal from the purchase are no longer possible.
The VAT payer is the Vendor. The list of transactions shall be kept electronically by the Vendor.
The Vendor sells on its own behalf and for its own account.
Privacy is guaranteed by the Vendor.
The Online Store Policy is in compliance with the Personal Data Protection Act (ZVOP-1, Official Gazette of the Republic of Slovenia, no. 86/2004, 113/2005, 51/2007, 67/2007, 94/2007) and the General Data Protection Regulation of 27 April 2016.
The Customer whose personal data is collected has the right to correct inaccurate personal data, the right to supplement incomplete personal data, the right to access personal data relating to him and the right to limit processing in accordance with the General Data Protection Regulation (EU Regulation 2016/679).
The Customer is entitled to a cancellation (i.e. the right to be forgotten), meaning that the Vendor shall delete any personal data relating to her/him without undue delay when one of the following reasons applies:
- personal data are no longer necessary for the purpose defined in Article 26 of the General Terms and Conditions,
- the Customer withdraws her/his consent;
- the Customer makes objection to the processing of personal data;
- personal data have been processed unlawfully;
- personal data must be deleted in order to fulfil a legal obligation in accordance with the EU legislation or ZVOP-1.
The Customer is entitled to receive personal data relating to him/her that have been communicated to the Vendor in a structured, generally used and machine-readable form, and has the right to forward this information to another controller (i.e. the right to data transferability).
In the event of a violation of the privacy protection and when the infringement is likely to cause a high risk to the Customer’s rights and freedoms, the Vendor shall without undue delay inform the Customer about the said breach of the protection of her/his personal data.
Article 9 of the General Terms and Conditions defining the appeal procedure shall apply mutatis mutandis to the procedure for exercising Customer rights under this Article.
(Personal Data Collection)
When purchasing online, the personal information necessary for the completion of the service is collected. Once the purpose of the collection is fulfilled, this information shall be deleted in accordance with the regulations.
Personal data collected by the seller shall include the Customer’s name and surname, the country of his/her passport, and his/her e-mail address.
Also collected on this website is the information about the Customer's visit, such as the name of the internet service provider and the IP address through which the access to the Internet has been done; date and time of access to the website; the websites accessed while on this website, and the internet address of the website from which the Customer has directly accessed the Vendor's website.
This data is collected to improve the website, analyse trends and for administrative purposes.
(Use of Personal Data)
Personal data collected through the Vendor’s online store are used for the operation of the site and for the provision of services or the completion of transactions requested or agreed to by the Customer.
The data concerning the country are used for statistical analysis.
The email address is used to communicate with the Customer and send the voucher.
(Personal Data Protection)
The Vendor shall not transfer personal data to third parties without the Customer’s consent. Personal information is protected by the Vendor. A variety of technologies and procedures supporting the Customer's personal data protection against unauthorised access, use or disclosure is used by the Vendor. Personal data provided by the Customer is stored on servers that are only accessible to authorised persons and are located in protected areas. Whenever sensitive data or information (e.g., credit card number) are provided by the Customer via the Internet, the Security Socket Layer protocol (SSL) is present on the bank's or the respective payment processor’s website.
When the website is visited by the Customer for the first time, cookies are loaded on her/his computer (if the browser is configured to receive them). If the Customer has already visited the site before, the cookie stored on her/his computer is read out by the web server.
Obligatory (systemic) cookies stand for those cookies necessary for the proper functioning of the website. At the same time, they provide users with a better and more user-friendly experience, security, and faultless operation of the website; they need no consent.
Analytical cookies: there to monitor and analyse visits and traffic on the site. With their help, the experience and operation of the website can be further improved.
Analytical and social networks cookies are downloaded upon user's consent.
a session cookie is assigned by the Vendor to the Customer at the beginning of the session to customise the user experience (the data remains stored until the browser closed by the Customer).
A Google Analytics data analyst is used to manage statistics about website traffic (the data is kept permanently).
The Vendor shall ensure all reasonable steps are taken to protect any data not published by the Customer from being accessible to third parties and the public.
The data referred to in the preceding paragraph shall only be disclosed when such an obligation is specified by the law or in good faith that such action is necessary for:
- procedures at courts or other state authorities;
- strictly necessary for the protection and defence of the Vendor’s rights or property.
The seller's personal information is used for the following purposes:
to provide better and more efficient customer service;
- to improve the functioning of the online store, the service offering; to follow the trends in the development of information technology;
- to make the customer more friendly with the implementation of the latest online trading tools;
- by using the Google Analytics web tool for research purposes, the site visit information is used by the Vendor to calculate statistics.
IV. FINAL PROVISIONS
(Amendments to the General Terms and Conditions)
The Vendor reserves the right to change these General Terms and Conditions at any time. In doing so, the Vendor shall always inform the Customer about a substantive change to the General Terms and Conditions by posting the change on its home page.
The information published on the Vendor's website is for information purposes only. No responsibility for this information being complete, content-correct and up-to-date is assumed by the Vendor.
Škocjan, January 2019